2.1 Staff and Services

Established in 1985, the Office of the Ombudsperson is staffed by two Ombudspersons appointed by the President of the University. One is appointed to a half-time, non-renewable four-year term, and the other has a full-time professional appointment. The Ombudsperson investigates claims of unfair treatment or erroneous procedure and serves as a neutral and detached listener, information resource, adviser, intermediary, and mediator. The Ombudsperson considers all sides of a question impartially and objectively.

The Ombudsperson explains and clarifies the established policies and procedures of the University, and actively represents the University's commitment to fundamental fairness in its community. The Ombudsperson does not have the power to order changes in rules, regulations, policies, procedures, or the behavior of others; however, he or she does have an obligation to bring to administrators' attention any policies, programs, or personnel or institutional decisions which he or she believes violate the rights of students, faculty, or staff. The Ombudsperson shall have access to members of the University community and University files, records, reports, and information reasonably required to fulfill his or her functions. Questions concerning reasonably required access will be resolved by the General Counsel in consultation with the Ombudsperson and other appropriate University officials.