For many problems a procedure is already in place and outlined by University rules or policies. Where practical, faculty or staff members should discuss problems with department chairs, supervisors, and/or union representatives; students should observe procedures outlined in Policies and Regulations Affecting Students. Normally complainants should follow the regular policies and procedures or routes of appeal set forth in University publications (Operations Manual, Policies and Regulations Affecting Students, staff and faculty handbooks, etc.) before contacting the Ombudsperson. Sometimes, however, reasons may exist for not advancing a complaint through official channels. These channels may mean lengthy and damaging delays, or entail a lack of confidentiality and/or impartiality. In these situations the Ombudsperson may present a desirable alternative.