Policy Manual

Confidentiality and independence are critical characteristics of the office. The Ombudsperson receives every new complaint with the presumption of confidentiality and never divulges a client's name or the nature of a complaint to anyone without the client's consent. The Ombudsperson is not an administrative officer of the University and does not report to any administrative office or constituency group. The office does not keep records on behalf of the University, and consultation with the office does not constitute notice to the University of any complaint or grievance. The Ombudspersons do not testify in any formal proceedings concerning matters brought in confidence to the office. The Ombudsperson presents an annual report to the President and the University community. The work of the office is reviewed by a campus-wide committee appointed by the President of the University typically every four years.