Policy Manual

Information Technology Services (ITS) caters to the diverse technology needs of University of Iowa students, employees, and visitors. It provides technical support, resources, and services essential to the core mission and daily operations of the institution.

ITS is part of a broader community of campus information technology (IT)  providers known as OneIT. In addition to ITS, OneIT includes the administrative and collegiate IT units outside of health care. OneIT collaborates with Health Care Information Systems to deliver jointly managed and interdependent services and technologies. All of the IT groups work together to provide a seamless experience for technology users and to deliver services in a coordinated, efficient manner.

1. Collaborating closely with IT professionals in colleges and departments, ITS is responsible for strategy, planning, and delivery of information technology at the University of Iowa. IT services include:
   1. Administrative systems for records and business processes;
   2. Application development;
   3. Assistance navigating evolving artificial intelligence tools;
   4. Email, calendar, and cloud collaboration tools;
   5. End-user support;
   6. Identity and access management;
   7. Incorporating technology into teaching and learning;
   8. Infrastructure, including networking and data centers;
   9. Information security and policy;
   10. Research computing solutions, services, and storage;
   11. Software licensing; and
   12. Technology training.
       
       Details on these services and many more are available in the IT service catalog.
2. The ITS organization comprises seven departments:
   1. Administration Information Systems;
   2. CIO Office;
   3. Enterprise Infrastructure;
   4. Enterprise Services;
   5. Information Security and Policy Office;
   6. Office of Teaching, Learning, and Technology; and
   7. Research Services.